Policy Overview
We ask that clients provide at least 24 hours’ notice for any cancellation or reschedule. This allows us to offer the appointment time to another guest and respect the time our stylists have reserved for you.
Reschedule & Cancellation Policy
24+ Hours Notice
Cancel or reschedule free of charge — no penalty.
Less Than 24 Hours Notice
- Cancellation: charged 100% of the reserved service price.
- Reschedule: charged 50% of the reserved service price.
No-Shows
Charged 100% of the reserved service price.
Late Arrivals
Arrivals more than 15 minutes past the scheduled time may require the appointment to be shortened or rescheduled. If we are unable to accommodate the remaining service, it will be treated as a late cancellation.
Grace Exceptions
- Genuine emergencies are handled case-by-case at management’s discretion.
Card on File
A valid credit card is required to reserve your appointment. By booking, you authorize Lumina Extensions & Beauty Bar to charge this card for any applicable cancellation, late-reschedule, or no-show fees as outlined above.
Deposits
A non-refundable deposit is required at booking for extension services, and bridal/updo services. The deposit is applied toward your total service cost.
Bridal & Event Party Policy
- A non-refundable deposit is required to hold the event date.
- Final guest count and requested services are due 14 days prior to the event.
- Cancellations within 7 days of the event forfeit the full balance.
- A trial run is recommended and billed separately.
Consultation-Required Services
Hair extension, hair-loss, topper, and mesh integration services require a consultation prior to booking. Our standard cancellation policy applies to consultation appointments as well.
Retail & Product Returns
Unopened retail products may be returned or exchanged within 14 days of purchase. Opened products are final sale.
Guests & Children
To preserve the comfort and privacy of our space, we ask that only the person receiving service be present in the salon, except where accompanying a minor client.
Right to Refuse Service
Lumina Extensions & Beauty Bar reserves the right to refuse or discontinue service for health, safety, or behavioral reasons.
